Terms & Conditions of Entry
1. Once purchased tickets cannot be transferred, exchanged,
refunded or returned unless the event is cancelled, moved to
another date, or if details of the event are significantly changed
after an order is placed. (Significant changes being a change of
headline act, venue or show time). Anyone holding an Under 16s
ticket must be accompanied by a ticket holding adult.
2. In the event of the cancellation of the event by the organiser
(i.e. a cancellation due to circumstances beyond the organiser's
control), only the face value of the ticket will be refunded.
Chagstock Ltd will notify purchasers either by phone, email or in
writing (using the details provided at the time of ordering) and
will post a message on the Chagstock website and advise where to
return the tickets.
3. Timings: Friday - access to campsite from 1 pm, access to arena
from 4 pm.
Saturday - access to arena from 9am.
Music friday from 5 pm ish til midnight. Music saturday from
midday to midnight ish.
4. You may be searched at the entrance. Any items that the
organisers consider may be used in an illegal or offensive manner
will be confiscated. Persons suspected of carrying out illegal and
/ or offensive activities onsite may be searched.
5. The ticket entitles the bearer to enter the site, use the
parking and camping facilities during the times stated, and to
attend the festival in the arena.
6. No duplicate tickets will be issued to replace lost or stolen
tickets.
7. Customers are advised to check their purchase upon
receipt.
8. The right to admission to the event is reserved by the
organiser and event venue, who may take health and safety,
environmental and security concerns into account at their
reasonable discretion, and may from time to time carry out security
searches. Chagstock Ltd would advise customers that no refunds will
be offered to customers who are refused entry or ejected from a
venue on account of late arrival, being (or appearing to be) under
age and attempt to buy alcohol or have alcohol bought for them,
declining to be searched, abusive, threatening, drunken or other
antisocial behaviour, carrying offensive weapons or illegal
substances, or making unauthorised audio, video or photographic
recordings.
9. By ordering you agree that the tickets are for the personal use
of you and your party only, and will not be resold or
transferred.
10. Don't buy tickets from street traders and unauthorised
agencies. Any attempt to present any other ticket will lead to
automatic refusal at the entrance. Beware of forgeries. Genuine
tickets have several security features.
11. Official merchandise is available on site. Please don't buy
from unlawful street traders.
12. Please use litterbins and recycling points provided.
13. Vehicles may be checked.
14. Persons suspected of carrying items that may be used in an
offensive or dangerous manner, or carrying out illegal activities
may be searched, either within the site or at the entrance.
15. Animals (except for registered guide dogs), fireworks and open
fires are not permitted.
16. To protect your own safety and those of other guests, please
act responsibly.
17. Whilst the organisers will use their best endeavours to ensure
the well being of attendees throughout the event (a risk assessment
has been undertaken in conjunction with the relevant responsible
authorities as part of the Licence process), they accept no
responsibility for any damage to persons or property and ticket
holders, performers, traders and festival workers attend at their
own risk.
18. Medical Matters are dealt with by St John's Ambulance and
where necessary, the local NHS Trust Services. These are separate
organisations to Chagstock Ltd, which is not therefore responsible
for any problems arising.
19. Chagstock Ltd cannot be held responsible if any of the acts
advertised cannot perform (due to ill health, legal or any other
reason) and have to be substituted. At this time all artists
mentioned are looking forward to playing at Chagstock 2012.
20. We are sorry but any recording of any aspect of the festival
either photographic, film, video, sound or any other is not
permitted without the prior written consent of the festival. Please
note that by entering the festival sites you are giving permission
for yourselves to be recorded (photographic, film, video, sound or
any other) for possible broadcast or publication.
21. The Car park areas are free and in using the car park areas
you accept that Chagstock Ltd cannot be held responsible in any way
for your selves, your property or your vehicles. You use the car
park at your own risk.
